Fledin Support

Contact us

Need help with Fledin on iPhone or Apple Watch? For technical issues, account or purchase questions, feedback, and feature requests, email support@fledin.com. You do not need a website account to contact us.

Include your app version, iPhone model, iOS version, and a short description of the issue. For Watch issues, include your Watch model and watchOS version. Screenshots can help, but remove health information and other personal details first. Never send passwords, verification codes, or payment card details.

Account and sign-in help

Use the same sign-in method you used to create your Fledin account. If you used Sign in with Apple and Hide My Email, your account may use Apple’s private relay address. For an email/password account, use the app’s password-reset option and check your spam folder for the message.

If you still cannot access your account, email support@fledin.com. We may need to verify ownership before changing account information or providing access to records.

Restore a purchase

1. Check that your iPhone uses the Apple Account that made the purchase.
2. Tap Restore purchases on the welcome, sign-in, or pricing screen, or under Settings → Account in Fledin.
3. Sign in to your existing Fledin account when prompted. An active purchase alone does not sign you in or restore deleted account data.

If Premium is still unavailable, contact support@fledin.com with the plan and any error message. Please contact us before purchasing again.

Manage, cancel, or request a refund

Open iPhone Settings → your name → Subscriptions → Fledin to review your renewal or cancel. You can also open subscription management from Fledin’s Settings. Cancel at least 24 hours before renewal, including the end of an offered trial, to avoid the next charge.

Deleting the app or your Fledin account does not cancel your subscription. Apple handles App Store payments and refund requests.

• Apple’s subscription cancellation instructions
• Request a refund from Apple
• Fledin’s subscription terms

Apple Health and missing measurements

Fledin can read heart rate, heart rate variability (HRV), and respiratory rate when you grant permission. Review permissions in Apple Health and the app’s Health settings. Access is optional, and the app does not write measurements to Apple Health.

Measurements may be unavailable if your device did not record them, permission is off, or there are no samples for the relevant period. Fledin reads these measurements when needed and does not store them or upload them to Supabase or another backend. PDF reports are generated on demand. Health displays are for personal context, not diagnosis or continuous medical monitoring.

Delete tracking history or your account

To reset your tracking history, use Settings → Your data → Delete data from account and confirm while connected to the internet. This clears episodes, sessions, and events while keeping your profile, preferences, contacts, and subscription.

For full account deletion, use the separate account-deletion control in the app’s Settings. If you need assistance or want to request a copy or correction of your information, email support@fledin.com. Read Account & privacy choices and the Privacy Policy for deletion limits and retention information.

Urgent situations

Fledin offers wellness tools, not medical or emergency care. This support mailbox is not an emergency channel and cannot provide immediate crisis assistance. If you may be experiencing a medical emergency or are in immediate danger, contact your local emergency services.